Training & Development Lead

Webook

1. Curriculum & Program Development

• Design, develop, and maintain comprehensive training programs for UXBERT audiences.
• Create engaging learning materials, toolkits, and case studies based on real project experiences and industry best practices.
• Develop and integrate learning materials related to AI, emerging technologies, and their applications in UX/CX.
• Ensure content aligns with learner needs, current market trends, and organizational standards.
• Establish evaluation criteria, learning standards, and certification frameworks.
  
  

2. Training Delivery & Facilitation

• Conduct workshops, masterclasses, and training sessions for diverse audiences.
• Represent the department at major conferences, panels, and workshops, demonstrating strong communication, presentation, and public-speaking skills.
• Collaborate with internal teams to ensure training is practical, actionable, and aligned with organizational processes.
• Monitor learner engagement, understanding, and outcomes, and implement improvements as needed.
  
  

3. Operational Management

• Oversee training logistics, enrollment, certification, and reporting processes.
• Develop workflows for instructor management and learner support.
• Maintain operational quality, efficiency, and consistency across all training initiatives.
  
  

4. Team Leadership & Development

• Mentor, and manage a team of trainers and coordinators.
• Foster a collaborative, professional learning environment.

Support ongoing professional development and performance management for training staff.