Training & Development manager (Restaurant & Cafes)

Confidential Company

Training Strategy & Planning

• Develop and implement a structured training strategy for restaurant staff, aligned with the company’s operational goals, service standards, and brand values.

• Conduct regular training needs assessments across restaurant operations, kitchen, service, and support teams.

• Plan and manage annual and quarterly training calendars covering service excellence, food safety, operational efficiency, and leadership development.
  

Training Program & Curriculum Development

• Design, develop, and update training programs, lesson plans, manuals, and digital learning materials for restaurant staff.

• Customize training modules for different roles, including service crew, cashiers, baristas, chefs, kitchen staff, supervisors, and restaurant managers.

• Ensure all training content reflects brand standards, customer experience expectations, and operational procedures.
  

Training Delivery & Facilitation

• Deliver effective classroom, on-the-job, and virtual training sessions across restaurant locations.

• Conduct induction and onboarding programs for new hires to ensure rapid integration and productivity.

• Coach supervisors and managers on effective team training and performance management practices.
  

Operational & Service Excellence Training

• Train staff on customer service standards, guest handling, complaint resolution, upselling, and service etiquette.

• Reinforce food preparation standards, hygiene practices, portion control, and operational workflows.

• Support operational rollouts, menu launches, and new system or process implementations through targeted training.
  

Compliance, Health & Safety

• Ensure training programs comply with food safety standards, local health regulations, and company policies.

• Develop SOPs and training modules on hygiene, workplace safety, equipment handling, and emergency procedures.

• Monitor and reinforce compliance through audits, refresher training, and corrective action plans.
  

Performance Evaluation & Continuous Improvement

• Evaluate training effectiveness through assessments, observations, feedback, and operational performance metrics.

• Identify skill gaps and recommend improvement actions to enhance staff productivity and service quality.

• Maintain accurate training records, attendance logs, and certification data.
  

Talent Development & Succession Planning

• Identify high-potential employees and design career development and cross-training pathways.

• Support succession planning by preparing staff for supervisory and managerial roles.

• Partner with HR and operations to align training with talent management initiatives.
  

Stakeholder & Cross-Functional Coordination

• Work closely with restaurant managers, operations teams, HR, quality assurance, and brand departments to identify training requirements.

• Coordinate training implementation across multiple restaurant locations to ensure consistency in service and operational standards.

• Liaise with external trainers and vendors when specialized training is required.
  

Reporting & Documentation

• Prepare and submit training reports, progress updates, and performance insights to senior management.

• Track training KPIs, return on training investment, and impact on operational results.