Training & Quality Manager Assistant Manager

Genpact India pvt ltd

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Ready to shape the future of work?
At Genpact, we don t just adapt to change we drive it. AI and digital innovation are redefining industries, and we re leading the charge. Genpact s AI Gigafactory, our industry-first accelerator, is an example of how we re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Training & Quality Manager Assistant Manager English On Site Cairo

In this role, you will be responsible for leading a team of Trainers, Subject Matter Experts & Quality Analysts. You will be expected to be owning the Knowledge Transfer, Knowledge Management & Retention function which will involve people, process, technology as it relates to Training & Quality for the business/process.
Responsibilities
Be the primary point of contact for Trainers and Quality Analysts in respect to Training & Product Changes / Polices related matters
Ensure seamless project implementation of any new scopes introduced/added by the client
WBR/MBR/Bi-MBRs- own the TQP elements impressively, should be able to present deep insights, value adds, process improvement ideas and be excellent at storytelling
Give thought leadership, direction, mentoring to the TQP team
Plan and Manage Incentive and corrective action structure for the NH and TQP team
Partner closely with Site lead and Ops manager and work as one team to drive performance goals
Be a process and project expert should become Master SME for the process- attention to details and also having vision for the big initiatives
Handle all people related issues and bring stability to the team of trainers and quality analysts and ensure NH retention and throughput is top notch
Work with recruitment, hiring and line managers to help constantly improve the quality of hiring- get the right mix and the right fit
Runs a lot of coach the coach initiatives and also TTTs
Planning & Delivery of New Hire Batches & ensure their speed to proficiency as per standards
Work effectively with training vendors hired by Genpact ensuring we are able to put them to good use and capture ROI
Execute Classroom Observations & make changes to add value on Classroom Delivery & Training Modules & report to stakeholders in an effective & reoccurring timely fashion
Be a part of TTTs & design/revisit framework for Training as & when required
Own and deliver on major process revamps & design/revisit framework for Quality & Training on an ongoing basis
Manage dissemination of weekly/daily/hourly changes on process & track retention via PKTs(knowledge checks) & other tools
Liaison with the Trainers to understand TNI/TNA, plan refreshers, request for additional training, content or doubts clearing from the client
Be the primary point of contact in respect to Quality Metrics and create mechanism to build actionable insights
Design & Execute Quality Framework to ensure a surprise free transactions processing
Lead Gage RnR (Variation Management /Calibration) Sessions with QAs / FLMs & Ops managers to analyze & minimize variation in interpretation of the process & fix gaps by arranging refreshers/pkts for floor & leads
Design, Develop & implement performance development & improvement programs -targeted at individual as well as group level

Qualifications we seek in you
Minimum Qualifications / Skills
Any Graduate, Proficient level of English -C1
3+years of marketing, brand advertising, media sales, and/or online advertising experience.
Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
Validated knowledge of Quality Assurance and Quality Control and associated procedures and practices within the HiTech Industry
Prior exposure is important on Senior Client Management Vendor Managers, CXOs
Experience in leading the QA function for at least approx 150+ people process
Expertise on complex data analysis & interpretations of L1/L2/L3 Data Deep Dives

Preferred Qualifications/ Skills
A keen knack towards problem solving & art of storytelling on performance trends/qualitative insights
Excellent relationship management and interpersonal skills to partner effectively with key Partners and leaders internally and externally
Six Sigma Green Belt Certified