Travel and Coordination Executive The First Group

We are seeking a highly motivated and skilled professional to join our Customer Service & Reservation team .

This role is pivotal in ensuring exceptional service delivery, smooth travel arrangements, and effective internal and external coordination.

The ideal candidate will have strong organizational abilities, excellent communication skills, and a passion for delivering outstanding client experiences.

Key Responsibilities

Travel Coordination

• Liaise with clients and members to confirm preferred travel dates and arrangements.

• Coordinate with hotel reservations to secure bookings according to client needs.

Internal Coordination

• Collaborate across departments to maintain smooth operations.

• Serve as a link between teams to facilitate communication and resolve issues promptly.

Primary Point of Contact

• Act as the main liaison between the operations team and members, ensuring regular updates and quick problem resolution.

Administrative Duties

• Prepare accurate reports and maintain up-to-date records of travel plans, communications, and departmental activities.

Customer Service

• Respond to client inquiries and provide exceptional service to enhance satisfaction.

• Address concerns efficiently and escalate when needed.

Operational Support

• Assist with daily operational tasks to meet departmental objectives.

• Identify and recommend process improvements for greater efficiency.

• Trilingual (Arabic , French and English is a must).
• Previous experience in Hotels Reservations , customer service or travel coordination roles is preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to multitask and effectively prioritize tasks in a fast-paced environment.
• Excellent organizational and problem-solving skills.

Key Competencies

• Communication Skills: Ability to interact effectively with clients, members, and internal teams.
• Customer Focus: Strong dedication to ensuring excellent client satisfaction.
• Organization: Exceptional attention to detail and ability to manage multiple tasks.
• Teamwork: Ability to work collaboratively with various departments.
• Problem-Solving: Proactive approach to identifying and addressing challenges.