Travel Consultant - Back Office

KTS Voyages et tourisme

The role involves managing day-to-day travel operations while ensuring high standards of service and customer satisfaction. Key responsibilities include:

• Making and managing reservations both online and offline
• Providing high-quality customer service at all times
• Contacting and coordinating with suppliers and service providers
• Organizing travel arrangements and circuits/tours
• Following up on reservation requests to ensure timely confirmation
• Answering client inquiries clearly and professionally
• Preparing and issuing invoices
• Ensuring client payments are properly secured and followed up
• Handling unforeseen issues, problems, and customer complaints efficiently
• Working as part of a team to achieve revenue targets and profit goals
• Ensuring overall customer satisfaction
• Preparing and submitting reports as required