Travel Operations Specialist

Digital Zone

Responsibilities

• Deliver outstanding customer service with full ownership of customer needs, ensuring a high level of service excellence at every interaction.
• Manage and complete Travel reservations [Flights, Hotels, etc] using Amadeus, Travelport, and other travel systems, ensuring accuracy and compliance with company standards.
• Support customers with post-booking and urgent issues, or requests in a professional and timely manner.
• Operate within established SOPs, QA, KPIs, and service benchmarks standards, and compliance rules; accurately document actions and escalate issues when required.
• Collaborate closely with team members in a fast-paced, agile environment, supporting both B2C and B2B operations.
• Adapt to shift rotations (24x7 coverage, including weekends and holidays), ensuring continuous operational support.
• Demonstrate initiative by identifying service gaps and proposing solutions to enhance customer experience.
• Act as a role model for professionalism and accountability in customer interactions.
  
  

• Minimum 3 years of hands-on experience in travel operations or reservations.
• Any nationality, native Arabic speaker with strong verbal and written English skills.
• Proven expertise in Amadeus and Travelport GDS (minimum 3 years) with a strong track record in booking, ticketing, and servicing.
• Experience working with online booking tools and back-office travel systems.
• Flexibility to work across rotational shifts (day/night/weekends) to support a 24x7 operation.
• Strong sense of ownership and accountability, with a customer-first mindset.
• Ability to thrive in a collaborative, team-oriented environment, balancing independence with teamwork.
• Strong problem-solving and decision-making skills, especially in urgent or high-pressure situations.
• High adaptability to evolving workflows, with eagerness to learn and adopt best practices.