Travel Team Leader
AlNirvana Over the World
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
- Lead and support the travel consultant team in daily operations, ensuring consistent service quality.
- Oversee flight bookings, hotel reservations, visa processing, and leisure travel arrangements in compliance with company policies and travel regulations.
- Guide the team in offering clients alternative travel solutions, competitive pricing, and accurate quotations.
- Coordinate with relevant departments to fulfill complex or group travel requests.
- Assist team members in issuing travel insurance, managing refunds, and handling escalated customer issues.
- Monitor and ensure timely communication with clients regarding flight changes, delays, or cancellations.
- Build and maintain strong relationships with airline partners, vendors, and key clients.
- Review and compile daily sales and operations reports submitted by the team.
- Ensure team members follow up promptly on approvals, payments, and document collection.
- Provide training, mentoring, and performance feedback to enhance team capabilities and service delivery.
Desired Candidate Profile
Requirements:
- Bachelor's degree in a relevant field.
- 4 7 years of experience in the travel and tourism industry, including ticketing and hotel reservations.
- Proficient in Amadeus (mandatory).
- Strong understanding of multi-destination itineraries, fare rules, ticket modifications, and refund processes.
- Excellent command of English, both written and spoken.
- Proven experience in managing group bookings and supporting team members with complex travel requests.
- Strong leadership, organizational, and communication skills.
- Customer-focused mindset with a proactive and collaborative approach
Company Industry
- Travel
- Tourism
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Travel Team Leader
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AlNirvana Over the World
We are looking for a motivated and detail-oriented Travel Team Leader to guide and support our travel consultants at Nirvana Travel & Tourism. In this role, you will be responsible for overseeing daily operations, ensuring service excellence, and supporting the team in delivering a seamless travel experience to our clients. You will also handle complex travel arrangements, provide escalation support, and assist in maintaining high team performance and customer satisfaction./p>
https://wuzzuf.net/jobs/p/y9kexjv2dary-travel-team-leader-alnirvana-over-the-world-cairo-egypt