UAE National Service Advisor | Al-Futtaim Automotive | Honda & Trading Al Futtaim Private Company (LLC)

Employer Active

Posted 3 min ago

Experience

3 - 5 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Business Administration(Management)

Nationality

Emirati (UAE)

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are looking for a customer-focused Service Advisor to join our Service/Bodyshop operations across the UAE. In this front-line role, you will welcome customers, accurately capture job requirements, provide clear estimates and timelines, coordinate with the workshop, and ensure a smooth vehicle handover with transparent invoicing—while consistently delivering high customer satisfaction and supporting service revenue targets.


What you will do

  • Receive customers promptly, ask the right questions, and record concerns/requests clearly and completely.

  • Prepare repair orders/job cards with accurate symptom descriptions to enable quick diagnosis and right-first-time fixes.

  • Provide cost estimates and explain recommended work in a clear, customer-friendly way.

  • Agree realistic delivery timelines by coordinating with the workshop and monitoring work progress.

  • Seek approvals for additional repairs, proactively communicate delays/updates, and manage expectations.

  • Deliver vehicles in person, explain the invoice and work completed, and guide customers through payment/next steps.

  • Support achievement of individual service and value-added sales targets, while maintaining high CSV/CSI outcomes.

Desired Candidate Profile

  • Strong customer handling skills with the ability to empathize, clarify needs, and manage concerns professionally.

  • Working knowledge of MS Office and ERP/DMS systems; comfortable with reports and basic data accuracy.

  • Clear communication skills (verbal and written) and a service-oriented, honest, and responsible mindset.

  • A structured, detail-oriented approach to capturing concerns, building estimates, and following up work-in-progress.


    What equips you for the role

    • A structured, detail-oriented approach to capturing concerns, building estimates, and following up work-in-progress.

    • Confidence balances customers’ needs with workshop capacity to commit to and meet promised delivery times.

    • Proactive communication style—keeping customers informed and securing approvals quickly.

    • Comfort working to targets (service revenue and value-added sales) while protecting customer trust.

    • A commitment to quality, compliance, and continuous improvement (including dealer certification requirements).

    • Diploma or Bachelor’s in Automobile/Mechanical Engineering (or equivalent).

    • 3–5 years’ overall automotive dealership experience, including at least 3 years as a Service Advisor.

    • Sound understanding of automotive dealer/distributor service processes and repair order disciplines.

    • Teamwork, cultural sensitivity, and the ability to perform in a fast-paced, high-volume environment


Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Service Advisor
  • Vehicle Diagnostics
  • Vehicle Service Advisor
  • Warranty Procedures
  • Customer Service Advisor
  • Customer Relationship Management CRM
  • Service Scheduling
  • Customer Service
  • Sales & Upselling
  • Customer Relations Officer

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Al Futtaim Private Company (LLC)

Al Futtaim Private Company (LLC)

Jessica Misal - NA

Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)