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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Your responsibilities
- Answer inbound Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication scripts when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- Minimum 1 year of customer experience in the local market
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Holds a university degree
- Fluency in English Language, B1 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal & written communication skills.
- Ability to handle customers issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.
Desired Candidate Profile
Minimum 1 year of customer experience in the local market
Previous customer service experience is a plus.
Native Arabic speaker.
Holds a university degree
Fluency in English Language, B1 profile.
Ability to use computers.
Ability to use internet applications.
Great verbal & written communication skills.
Ability to handle customers issues.
Ability to solve problems in a short period of time.
Flexibility with rotational working hours/days.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- UAE Partner Care Advisor (Non-voice)
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Tamara
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.