UCC Service Manager Vodafone

Establish and maintain effective service governance structures, risk management practices, and compliance mechanisms aligned with ISO standards.

Develop, implement, and sustain a service governance framework covering the entire service lifecycle.

Define and enable clear decision-making structures, accountability, and transparency across IT services.

Partner with Management Systems Architects to define, implement, and govern policies and processes.

Work closely with Risk and Compliance specialists to ensure proactive risk management.

Monitor and enforce compliance with internal policies and ISO requirements.

Conduct regular service audits, identify gaps, and drive improvement actions.

Engage with stakeholders, including customers, to understand expectations and service requirements.

Facilitate effective communication between service delivery teams and stakeholders.

Collaborate with supplier management to define service scope, SLAs, KPIs, and performance monitoring for internal and external IT, infrastructure, and network suppliers.

Initiate corrective actions to address service performance gaps and enhance service quality.

Support audit readiness through documentation, adherence to processes, and compliance checks.

Drive continuous improvement initiatives within service governance.