UI/UX Designer (Digital fundraising platforms)

Client of United Nation careers

1. User experience strategy and journey design

• Analyze and document end-to-end user journeys across key fundraising flows, including one-time and recurring donations, Zakat, Ramadan plus other key campaigns, and donor account management.
• Translate fundraising requirements into clear UX principles.
• Design user flows, wireframes, and prototypes that balance conversion and engagement objectives with usability, clarity, and trust.
• Ensure consistent user experience across platforms, markets, devices, and languages, including right to left.
• Facilitate focus groups with priority donor segments, including Arabic-speaking audiences where relevant, and synthesize findings into prioritized recommendations.

2. Interface design and design systems

• Design high-quality UI components aligned with UNRWA brand guidelines and accessibility standards.
• Contribute to and maintain a scalable design system in collaboration with developers and external agencies.
• Define and document reusable components, patterns, and interaction standards for fundraising journeys.
• Ensure visual and interaction consistency across Drupal templates, forms, and campaign pages.

3.Accessibility, usability, and compliance

• Ensure designs meet WCAG 2.2 accessibility standards, with particular attention to contrast, readability and form usability.
• Identify usability risks related to accessibility, localization, or regulatory requirements and propose mitigation options.
• Support usability testing, QA testing, and validation of live and pre-launch journeys.
• Document accessibility and UX decisions for internal reference and audit purposes.

4. Conversion optimization and performance support

• Collaborate with fundraising and analytics teams to identify UX-related conversion issues and opportunities.
• Propose and design UX improvements informed by data, testing, and user feedback.
• Support A/B testing initiatives by designing test variants and documenting hypotheses.
• Balance optimization initiatives with technical feasibility and delivery timelines.

5. Collaboration with delivery partners

• Work closely with internal stakeholders and external agencies to translate designs into production-ready solutions.
• Review and validate front-end implementations to ensure fidelity to approved designs.
• Provide clear UX and UI guidance to developers, including specifications and acceptance criteria.
• Act as a UX quality gatekeeper within the delivery process.

6. Documentation, reporting, and team support

• Produce clear UX documentation, including journey maps, wireframes, prototypes, and design rationale.
• Contribute to internal knowledge sharing and capacity building on UX best practices.
• Undertake other UX-related tasks and special projects in support of the Private Sector Partnerships team.

7.Other Duties

• Undertake other duties and special projects to support the Private Partnerships team.