Unified Collaboration Engineer

VAM Systems

Essential Duties & Responsibilities :

Customer (Internal & External):

• Handles efficiently & effectively the bank s Telecom systems and services that extend to all users
• Maintains relationships with selected vendors for Telecom hardware & software for proper handling & support of telecom equipment/services
• Maintains effective relationship with all other related departments & units to achieve the Group s goals & objectives in Telecom systems availability & monitoring.

Internal (Processes, Products, Regulatory):

• Responsible for the handling & maintenance of Telecom systems & equipment at the Group s sites
• Performs on-site & remote technical support of Telecom Systems and equipment.
• Liaises effectively with Ooredoo regarding Telecom lines & services provided by them
• Evaluates existing Telecom systems, and proposes possible improvements
• Handles Telecom projects, and ensures the compliance with requirements & deadlines.
• Enforces approved Telecom policies
• Maintains proper documentation of Telecom Systems network
• Supervises the related Telecom resources & vendors.

Learning & Knowledge:

• Maintains a working knowledge of Telecom operation and monitoring systems.
• Possesses in depth technical knowledge in Telecom systems to ensure reliable service delivery and security and resolve any business disruption or inconvenience to users.
• Maintains working knowledge of Telecom operating regulations and guidelines along with any other related industry standards.
• Identifies areas for professional self development

Other:

• Ensure high standards of confidentiality to safeguard business-sensitive information.