User Research Analyst
Al Rajhi Bank
Employer Active
Posted 13 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main Duties and Responsibilities:
- Conduct quantitative and qualitative research to gather insights into customer needs and behaviors.
- Analyze customer feedback, complaints, and interactions to identify trends and improvement opportunities.
- Assist in mapping the customer journey by providing data-driven insights into key touchpoints.
- Develop and maintain dashboards and reports to communicate research findings to stakeholders.
- Collaborate with cross-functional teams to implement research-driven improvements.
- Support the identification of customer segments and tailor strategies to meet their specific needs.
- Assist in root cause analysis for recurring issues raised in customer complaints.
- Stay updated on industry trends and best practices in user research and customer experience.
Desired Candidate Profile
• Bachelor's Degree
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Marketing
- Brand Management
- Marketing Research
- Digital Marketing
Keywords
- User Research Analyst
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com