Utilities & Hard Services Manager Qiddiya Investment Company

Working closely with Development/Delivery teams, FM operators, and specialist vendors, the role ensures robust commissioning, structured handover, disciplined maintenance strategies, strong performance management, and effective incident response, enabling reliable and cost effective long term operations.

Key Responsibilities:

1. Hard Services & Utilities Readiness Planning

• Develop and maintain a hard services readiness checklist, covering:
• Mechanical, Electrical, and Plumbing (MEP) systems
• Building Management Systems (BMS)
• Power, water, irrigation, and sewage interfaces
• Lifts, ELV, and life safety systems readiness
• Ensure all hard FM systems are fully tested, compliant, and operationally ready for day one occupancy.
• Align readiness activities with phased handovers, occupancy plans, and FM mobilisation timelines.

2. Commissioning, Testing & Handover Coordination

• Act as the hard services focal point with Development and Delivery teams.
• Coordinate and oversee:
• Commissioning and testing of MEP and utilities systems
• Snagging, defect identification, and closure
• Operational acceptance and readiness sign off
• Ensure complete and accurate handover documentation, including:
• As built drawings
• Asset registers
• O&M manuals
• Warranties, certificates, and statutory approvals

3. Temporary Utilities Management

• Lead and govern temporary utilities operations during Phase 1 starting, where potable water, irrigation water, and sewage services are provided via tankers through third party service providers.
• Establish and manage the temporary utilities operating model, including:
• Tanker demand planning, scheduling, and capacity management
• Storage tanks, sumps, and holding facilities
• Water quality assurance and segregation of potable and non potable supplies
• Safe, compliant sewage collection and disposal
• Ensure compliance with health, safety, environmental, and regulatory requirements.
• Manage third party utilities providers, validating performance, service continuity, and costs.
• Plan and manage the transition to permanent municipal utilities, ensuring no disruption to residents.

4. Preventive Planned Maintenance (PPM) & Critical Asset Strategy

• Develop and implement the PPM strategy for all hard services and utilities assets.
• Define and maintain the critical asset strategy, including:
• Asset criticality ranking
• Uptime and availability targets
• Redundancy requirements and failure impact analysis
• Ensure PPM schedules are risk based, realistic, and aligned with manufacturer and regulatory requirements.
• Review PPM compliance and effectiveness, driving continuous optimisation.

5. Corrective Maintenance Management & Reporting

• Oversee corrective and reactive maintenance management across hard services and utilities.
• Ensure faults, breakdowns, and emergencies are:
• Logged correctly
• Prioritised based on asset criticality
• Resolved within agreed response and resolution times
• Review corrective maintenance trends, root causes, and repeat failures.
• Produce regular corrective maintenance reports highlighting risks, systemic issues, and improvement actions.

6. Utilities Monitoring, Metering & Efficiency Management

• Prepare and implement a utilities monitoring approach, including:
• Metering strategy and hierarchy
• Consumption baselines by system, building, and phase
• Leak detection and abnormal consumption identification
• Energy and water efficiency measures
• Use consumption data to control costs, reduce losses, and support sustainability objectives.

7. Spare Parts, Tools & Materials Management

• Define critical spare parts lists for key assets and systems.
• Ensure availability of essential spare parts, consumables, and specialist tools to support uptime targets.
• Monitor spare parts usage, stock levels, and replenishment practices.
• Coordinate with FM operators and vendors to avoid over stocking, obsolescence, or operational risk.

8. CAFM/CMMS System Governance & Reporting

• Ensure hard services and utilities assets are correctly configured within the CAFM system, including:
• Asset hierarchies and registers
• PPM schedules and job plans
• Corrective maintenance workflows
• Review CAFM generated reports for:
• PPM compliance
• Work order volumes and trends
• Response and resolution performance
• Use CAFM data to support decision making, audits, and performance reviews.

9. KPIs, SLAs & Performance Management

• Define, monitor, and report on KPIs and SLAs related to hard services and utilities, including:
• Asset availability and uptime
• PPM compliance
• Corrective maintenance response and resolution
• Utilities reliability and consumption performance
• Review service provider performance and enforce corrective actions where required.
• Support continuous improvement through performance benchmarking and trend analysis.

10. FM Operator, Team & Vendor Mobilisation

• Support the training and mobilisation of the FM operator, technical teams, and specialist vendors.
• Ensure teams are familiar with:
• Asset configuration and operating philosophy
• Maintenance strategies and escalation paths
• Safety, permit to work, and compliance requirements
• Oversee mobilisation of OEM contracts, specialist maintenance, and emergency call out arrangements.