UTR Operations Manager Souq.com for E-Commerce LLC

Key job responsibilities

- Promote a culture of safety and wellbeing

- Lead Full Under the Roof (UTR) operations for Egypt, Amazon now to achieve quality, productivity and SLAs are at consistently high levels, and business objectives are met across all shifts

- Planning for Tier 1, 2 events to deliver up to business expansion.

- Analyze and implement corrective actions to make sure quality, productivity and SLAs are at consistently high levels, and business objectives are met across all stores

- Manage UTR operations with 3P to drive the weekly, monthly, and quarterly plan in-line with other stakeholders management.

- Manage UTR area managers to have a standardized daily routine for managers and supervisors managing UTR in each dark store

- Support and lead a team and handle administrative work alongside building and supporting a strong team culture

- Analyze performance and suggest process improvements to optimize work and improve customer experience

- Expand the team with hiring new talents according to the business expansion plan

- Collaborate with other managers to standardize shift processes

Basic Qualifications

- 3+ years of performance metrics, process improvement or lean techniques experience

- 3+ years of employee and performance management experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Bachelor's degree or equivalent

Preferred Qualifications

- Bachelor's degree in supply chain management, operations, engineering, analytics or related field

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