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Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Define and own operator, admin, and developer journeys across TASMU service catalog, onboarding, and day-2 operations.
Create journey maps, personas, and service blueprints for key workflows (onboarding, monitoring, incident handling, AI enablement).
Establish TASMU UX standards and design system for platform portals, dashboards, and cross-vendor UI consistency.
Design information architecture and navigation for platform self-service (catalog, subscriptions, tenancy/workspaces, quotas, documentation).
Define UX requirements for operational interfaces: alert triage, RCA workflows, change approvals, SLO dashboards, runbooks access.
Support Cognitive AI experience design: chat/RAG UX patterns, citations/grounding UI, feedback loops, and MCP tool discovery UX.
Conduct usability testing (operators, developers, sector users), synthesize insights, and prioritize UX backlog improvements.
Define UX acceptance criteria and ensure vendors implement consistent UI patterns and accessibility requirements.
Coordinate with analytics owners to instrument journeys (PostHog), define KPIs (conversion, time-to-task, drop-off), and optimize flows.
Produce and maintain UX artifacts: wireframes, prototypes, UI specs, content guidelines, and localization requirements (Arabic/English).
Desired Candidate Profile
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, a Master’s degree is highly preferred.
7+ years in UX design/service design roles, including enterprise platforms, operations consoles, or developer tools.
Demonstrated experience creating design systems and scaling UX across multiple products/vendors.
Experience designing workflows for monitoring/ITSM/operations (incident, change, approvals, dashboards).
Experience with accessibility standards (WCAG) and localization, ideally Arabic/English UI considerations.
Experience collaborating with engineering and architecture teams in agile delivery environments; familiarity with product analytics.
Employment Type
- Full Time
Company Industry
- Telecom
- ISP
Department / Functional Area
- Engineering
Keywords
- UX Design
- UI UX Design
- Design Systems
- Design Lead
- UX Strategist
- User Experience Director
- UX Design Lead
- UX Lead
- UX Engineer
- UX Designer
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Mohamed Shiras Shiras - Recruiter
PO Box 201213 Level 20, Manarat Tower Lusail Level 20, Manarat Tower Lusail, Doha, Qatar
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