Valet Supervisor ACCOR

Assist guests with all inquiries, both hotel and non-hotel related

Attend shift briefings to ensure hotel activities and operational requirements are known

Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date

Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel s operating standards

Consult Log Book for information/requests left by outgoing shift

Manage guests mails, messages, courier services and parcel postage as requested by guests

Maintain order and security of guests keys and other selected keys kept in Front Office, ensuring key issue policy is followed

Receive telephone calls and take messages for guests who are out

Diploma in Tourism / Hospitality Management

Minimum 1 year of relevant experience

Excellent reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage