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Experience
1 - 3 Years
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Perform diagnostics and proactive analysis for network faults, including root cause investigations.
Support day-to-day operations with Change and Fault Management following ITIL standards.
Ensure SLA compliance and manage incidents throughout their lifecycle.
Transfer tickets to Level 2 engineers and other relevant teams for resolution.
Coordinate with vendors and third parties based on business impact and priorities.
Keep customers regularly updated on ongoing issues and join bridge calls during escalations.
Manage queues effectively and multitask under pressure while maintaining process adherence.
Desired Candidate Profile
Holds a CCNA certification (mandatory) and preferably CCNP. Minimum of 1 year of NOC experience with a strong technical background. Engineering degree (BE/BTech) or equivalent knowledge through relevant courses. Skilled in routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (Catalyst, IOS, VLANs, STP). Exposure to WAN technologies and troubleshooting is desirable. Excellent communication skills and ability to handle global customers effectively. Fluent in written and spoken English, with strong multitasking and problem-solving abilities. A team player who thrives under pressure, adapts quickly, and demonstrates logical troubleshooting skills.
Company Industry
- Telecom
- ISP
Department / Functional Area
- IT Software
Keywords
- VB Network Specialist-VOIS
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Vodafone
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.