Vehicle Software Support Engineer

Lucid Motors

You Will:

• Provide hands-on technical support for internal development, fleet vehicles, and customer vehicles.
• Operate within a production line and factory environment to support vehicle software and hardware readiness.
• Partner closely with software, hardware, validation, manufacturing, and quality teams to troubleshoot and resolve vehicle system issues.
• Diagnose and perform root cause analysis of software and hardware issues using:
  
  • Diagnostic Trouble Codes (DTCs)
  • Vehicle telemetry data (Grafana)
  • Vector tools such as CANoe and CANalyzer
• Strong hands-on knowledge on core UDS Service IDs, such as Routine Control, Security Access, Diagnostics sessions, Data download/transfer
• Support software and hardware integration, validation, and release activities.
• Create, document, and manage issue reports, tracking progress through resolution.
• Collaborate with suppliers and cross functional engineering partners to drive timely issue closure.
• Participate in an on call rotation approximately one weekend per month.
• Contribute to technical reviews, team meetings, and continuous improvement initiatives.

You Bring:

• Bachelor's degree in Software Engineering, Information Systems Engineering, Computer and Electronics Engineering, or Computer Engineering and at least 5 years of professional experience
• 3+ Years of Experience with CAN bus systems and vehicle diagnostics
• Experience supporting automotive systems; EV experience is a plus
• Designed, implemented, and validated UDS (ISO 14229) diagnostic services to support ECU manufacturing, EOL testing, and production ramp up
• Demonstrated experience performing vehicle software diagnostics and root cause analysis using UDS based diagnostic workflows in development or production environments
• Hands on experience using DoIP, UDS (ISO 14229) diagnostic services, including:
  
  • Reading and clearing Diagnostic Trouble Codes (DTCs)
  • Querying and interpreting Data Identifiers (DIDs)
  • Executing routine control and diagnostic services for ECU level troubleshooting
  • Worked on Session Control, Security Access, Data Transfer service IDs
• Applied strong knowledge of CAN, CAN FD, LIN and exposure to DoIP (ISO 13400) environments
• Provided launch and SOP support, working directly with plant, quality, and automation teams during ramp up
• Analyzed diagnostic communication using CANoe / CANalyzer, identifying root causes for manufacturing yield losses
• Supported ECU flashing and reprogramming using custom flash tools, scripts, UDS services, including bootloader interaction and recovery from interrupted flashes
• Defined manufacturing DTC strategies, including DTC suppression during tests, EOL clear down logic, and separation of factory vs customer relevant faults, resolution of DTCs
• Deeper understanding of Software Development Life Cycle (SDLC), vehicle network architectures, release management, system fault tracing.
• Familiarity with connectivity and infotainment technologies, including LTE, Wi Fi, GPS, and InfoT systems
• Collaborated cross functionally with embedded software, manufacturing engineering, quality, suppliers, service and OEM customer diagnostics teams
• Strong communication and interpersonal skills, with the ability to build effective working relationships
• Customer focused mindset with the ability to thrive in a fast paced environment
• Ability to work independently with a strong sense of ownership, accountability, and initiative
• Friendly, collaborative team player with the ability to learn quickly and adapt to changing priorities