Vendors Performance Manager

HungerStation

Roles and Responsibilities:

Stakeholders Management

• Collaborate with and manage business and product stakeholders locally and globally.

• Develop good working relationships with key stakeholders, influence, and attain the requisite buy-in in a structured way

• Building relationships with key partners and working closely with these partners to ensure we are driving key agreed performance metrics to ensure a high NPS.

• Provide senior management with regular performance reports, insights and presentations

Drive Change

• Own and drive improvements to the vendor performance metrics such as, Vendor Reliability, Vendor Availability,Vendor Timing, and Seamless Experiences.

• Innovate and take the lead in identifying, prioritizing, and developing processes that enhance and effectively scale our operations and business, increasing growth and conversion.

Drive Vendor Performance Strategy

• Build local and global benchmarks on vendor performance and vendor operations performance metrics.

• Cascade Hungerstation strategy to the vendor operations division.

• Develop overall vendor operations strategy - Optimize vendor performance, and constantly look for new opportunities and move fast to execute on them.

Data Driven Decision Making:

• Use data driven decision making tools and controlled testing environments to study, launch and rollout enhancements to the vendor performance and vendor operations, building on market insights & vendor feedback to drive improvements.

• Build tools that support the teams to identify gaps in operations and identify opportunities for enhancement.

Customer Centricity:

• Obsessed with the partner/vendor's experience - our partners are at the core of what we do and we want to support and drive their performance.