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Experience
1 - 3 Years
Monthly Salary
AED 5,000 - 6,000 ($1,351 - $1,621)
Job Location
Education
Bachelor of Hotel Management, Any Graduation
Nationality
Russian
Gender
Female
Vacancy
3 Vacancies
Job Description
Roles & Responsibilities
Document scrutiny and collection of applications for visa processing
Handle customer/applicant queries personally or via email, telephone
Handle cash and bank related transactions if assigned and ensure 100% accuracy
Record & maintain all application data.
Ensure accurate & timely data entry into the system with zero errors.
Ensure all administration and logistics of passport delivery to consulate/applicant / logistic company etc.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in the process
Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/customers.
Encourage applicants to provide feedback on services provided and their overall experience at the application center.
Ensure that the entire process is completed within the mandated Turn Around Time
Assist Deputy Manager / Operations Manager in the execution of projects
Desired Candidate Profile
Good speaking or knowledge of Russian language
Russian Native
Must have experience in visa business, travel and tourism and hotel reception management.
Basic Knowledge of Computer skills
Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints
Knowledge of English language and ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Employment Type
- Full Time
Company Industry
- Facilities Management
Department / Functional Area
- Administration
Keywords
- Visa Processing
- Document Verification
- Customer Relations
- Computer Basic Knowledge
- Experience In MSoffice
- Email Support
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