VoC Call Agent Legacy Smart Employment Services

Employer Active

Posted 56 min ago

Experience

1 - 6 Years

Monthly Salary

AED 2,000 - 3,000 ($541 - $811)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

***Part-Time | 5 Days per Month | Last Week of Each Month***


Key Responsibilities

  • Conduct outbound customer calls during the last week of each month to seek their feedback on their experience with major touchpoints in their journey.
  • Follow a structured questionnaire while creating space for open dialogue to capture detailed, candid insights.
  • Document feedback accurately and comprehensively in call centre software.
  • Escalate issues to the VoC Program Manager as needed.
  • Protect customer confidentiality and follow internal guidelines for information handling.

Desired Candidate Profile

  • Excellent verbal communication skills in English (clear, professional, and confident).
  • Arabic language proficiency is a strong advantage.
  • Proven experience in outbound calling, customer interviews, customer service, or similar roles.
  • Comfortable speaking with senior business customers and building rapport quickly.
  • Strong active listening skills and the ability to probe gently to uncover detailed insights.
  • High attention to detail and accuracy in note-taking.
  • Reliable availability for 5 working days per month, specifically during the last week of each month.
  • Professional, courteous, and customer-focused approach.

Employment Type

    Part Time

Company Industry

Department / Functional Area

Keywords

  • VoC
  • Voice Of The Customer
  • Outbound
  • Calling

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Legacy Smart Employment Services

Legacy Emirates Group

Maqbool

Almas Tower - 48B - Dubai - United Arab Emirates, Dubai, United Arab Emirates (UAE)