Voice of Customer Executive Sharjah Investment & Development Authority SHUROOQ

Employer Active

Posted 19 min ago

Experience

5 - 8 Years

Job Location

Sharjah - United Arab Emirates (UAE)

Education

Bachelor of Science, Bachelor of Business Administration, Bachelor of Arts

Nationality

Any Arab National, Any European National, Any Anglophone National, Any CIS National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are seeking a highly analytical and customer-focused Executive – Customer Experience & Voice of Customer (VOC) to lead and manage end-to-end customer feedback and survey programs across the organization. The ideal candidate will be responsible for driving customer-centric initiatives through structured feedback collection, advanced data analysis, actionable insights, and cross-functional collaboration. This role requires strong expertise in survey platforms, customer insights, stakeholder management, and executive reporting to support strategic business decisions and continuous improvement initiatives.

Key Responsibilities

  • Manage VOC and customer feedback programs across multiple touchpoints

  • Design, launch, and manage surveys for customers, tenants, visitors, and employees

  • Manage survey platforms such as Qualtrics, Medallia, SurveyMonkey, or similar tools

  • Analyze customer feedback data to identify trends, insights, and improvement opportunities

  • Track and report key CX metrics including NPS, CSAT, and CES

  • Prepare dashboards, reports, and executive presentations.

  • Collaborate with cross-functional teams to implement customer experience improvements

  • Support data integration, reporting, and continuous enhancement initiatives

Desired Candidate Profile

Requirements

  • 5–7 years of experience in Customer Experience, VOC, Market Research, or Customer Insights

  • Minimum 3 years of hands-on experience managing survey platforms and feedback programs

  • Strong experience in survey design, analytics, and reporting

  • Proficiency in Power BI, Tableau, Excel, or similar reporting tools preferred

  • Strong communication, stakeholder management, and presentation skills

Preferred

  • Experience in real estate, hospitality, retail, telecom, or service industries

  • Knowledge of NPS, CSAT, CES, and customer journey mapping

Employment Type

    Full Time

Company Industry

  • Travel
  • Tourism

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Relations Manager
  • Customer Insights Manager
  • Customer Experience Management
  • Client Insights Director
  • Customer Experience Lead
  • Business Insights Manager
  • CRM & Customer Insights Manager

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Sharjah Investment & Development Authority SHUROOQ

Ms. Eman - Sr. Executive Talent Acquisition

Sharjah PO Box 867 United Arab Emirates, Sharjah, United Arab Emirates (UAE)