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Job Description
Roles & Responsibilities
Manage and lead the voice, video, and collaboration engineering team, overseeing the design, deployment, and advancement of our unified communications infrastructure. Drive the development of secure, reliable, and scalable unified communications and real-time media delivery infrastructure.
- Lead the design, deployment, and ongoing operation of enterprise voice, video, and collaboration platforms, including real-time communications, conferencing, and streaming services.
- Drive the modernization, automation, and integration of Unified Communications (UC) solutions to improve efficiency and enhance user experience.
- Ensure the end-to-end reliability, availability, latency, and quality of service (QoS) for all voice and video services.
- Oversee the implementation of robust monitoring, alerting, and incident response procedures.
- Drive root-cause analysis for major incidents to prevent recurrence and improve service stability.
- Collaborate with IT, security, and network teams to ensure the communications infrastructure is secure, compliant, and resilient.
- Develop and enforce governance, standards, and best practices for all voice and video services.
Desired Candidate Profile
Required Skills and Experience
- 12 years of experience in voice, video, or unified communications engineering
- 3 5 years in a leadership/lead role
- Certification Required: CCNA/CCNP or equivalent
- Previous experience with Avaya's video conferencing products and its integration into the UC environment
- Current experience with the DOD365 Integrated Phone System (DIPS)
- Familiarity with the specific communications and security protocols used within the DoD s IT environment
Clearance Required: Must be clearable up to an active Secret clearance
Preferred Skills and Experience
- US Coast Guard experience highly preferred
- Demonstrated ability to manage daily operations, including incident resolution, change management, and performance monitoring.
- Expertise in cloud-based UCaaS and on-premises telephony architectures.
- Proficiency with monitoring and telemetry tools for media quality and performance analysis.
- Strong understanding of Real-Time Communications, Voice & Video Technologies, including security considerations like encryption and access controls
- Familiarity with ITIL/IT operations and incident management.
- Problem-solving mindset with the ability to manage incidents and drive root-cause analysis.
- Excellent written and verbal communication skills for reports, updates, and cross-functional collaboration with senior management and other IT teams.
- Experience with additional UC platforms or video analytics tools is a plus
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Voice & Video Team Lead
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GovCIO
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.br> br>But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?