VoIP Engineer
Nawy
Employer Active
Posted on 31 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Design, implement, and maintain VoIP and contact center solutions
Configure and manage Asterisk (Dialplan), FreePBX, and 3CX systems
Build, customize, and optimize call flows including IVR, queues, and call routing strategies
Monitor system performance and ensure high availability and reliability
Troubleshoot and resolve issues related to SIP signaling, RTP media, and VoIP infrastructure
Optimize overall system performance including call quality, latency, and routing efficiency
Integrate VoIP systems with external platforms such as CRM systems, APIs, and webhooks
Develop and maintain automation scripts using Python or Bash
Work with RESTful APIs and WebSockets for system integrations and enhancements
Collaborate with cross-functional teams to improve contact center operations
Desired Candidate Profile
Bachelor s degree in Computer Science, Engineering, or a related field
1 2 years of experience in VoIP or Contact Center environments
Strong understanding of SIP, RTP, IVR systems, queues, and call routing
Hands-on experience with Asterisk (FreePBX) and 3CX
Solid understanding of networking fundamentals (TCP, UDP, NAT, Firewalls)
Experience implementing and supporting contact center solutions
Experience with API integrations (RESTful APIs, JSON, webhooks)
Basic scripting or programming skills (Python or Bash)
Familiarity with Linux systems and environments
Experience with VoIP monitoring and troubleshooting tools
Familiarity with CRM systems or third-party integrations
Nice to have experience with Zoom Phone or Zoom Contact Center
Company Industry
- Real Estate
Department / Functional Area
- IT Software
Keywords
- VoIP Engineer
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