VP, Head of Client Services First Abu Dhabi Bank FAB

KEY ACCOUNTABILITIES:

• Strong interpersonal and communication skills with a client-centric mindset
• Deep understanding of asset management products, operational processes, and client lifecycle management
• Proven ability to manage multiple client relationships and deliver under pressure
• Attention to detail, problem-solving orientation, and commitment to service excellence
• Manage client queries, instructions, and documentation with accuracy and efficiency
• Ensure timely and accurate delivery of reports, statements, and account updates
• Escalate complex cases to relevant teams and follow up on resolution
• Contribute to continuous improvement initiatives to enhance overall client experience.