VTC Technician Supervisor

Amentum

DUTIES:

• Communicates with team, as it relates to assigned calls, day-to-day functions, operations, scheduling, and any other videoconferencing related issues.
• Assesses and reports on performance and usage numbers.
• Schedule and manage telephone meetings using phone conference, VTC and UC meetings
• Support various operations and maintenance (O&M) task for a variety of media systems, including live and delayed streaming broadcast.
• Perform system integrity and connectivity test to ensure system availability.
• Troubleshoots and maintains all technology pertaining to the AV System in all conference rooms on a Tier 1/2 basis. Serves as the subject matter expert for Video Conferencing Technical Support.
• Provides ongoing Video Conferencing technical support.
• Maintains the ticketing systems to open track and resolve assignments.
• Assists with Make/Add/Changes requests throughout the facility pertaining to AV and VC.
• Troubleshoots as needed to satisfy the end users needs and escalates if necessary.
• Swaps equipment as needed to maintain service levels.
• Ensures all VTC systems and subsystems remain compliant with all applicable Federal and DoD regulations.
• Develop and maintain documentation of all process associated with administration of the network and duties performed by network and systems administrators.
• Manages DoD video conferencing requests to maintain customer satisfaction.
• Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures.

REQUIRED QUALIFICATIONS:

• Minimum Acceptable Experience Level:
  • Three (3) years VTC Leadership Experience
  • Five (5) years experience operating Video Teleconference environment and repairing associated equipment.

• Experience with industry standard bridging services.
• Experience supporting communications/media systems such as: phone conference systems, VTC systems, UC interfaces, live and delayed streaming video and digital signage technologies.
• Experience with Video Teleconference (VCT) and Unifies Communications (UC) technologies.
• Experience in equipment integration, handling, break-fixing, and configuring all hardware related to VC: projectors, VC hardware, Audio, Video and Control connector types, and cable types, to include BICSI.
• Experience with media/VTC/UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocrypt, Acano etc. As well as, Crestron/ Vortex, Crestron Toolbox, Clearone DSP software.
• Experience in troubleshooting software development processes and ability to understand and implement client requirements.
• Experience in design and installation of digital audio and video signal processing and routing equipment.
• Knowledge, Skills and Abilities:
  • Ability to create charts, reports, and graphs for management review.
  • Cross-cultural sensitivity with an international perspective.
  • Excellent organizational and time management skills.
  • Computer skills, specifically in Microsoft Word, Excel, and PowerPoint.
  • Demonstrate knowledge of VTC technology and equipment and coordinating VTC meetings across multiple sites.
  • Familiarity with Microsoft Active Directory/GPO integration with SCCM.
  • Possess good knowledge of different software systems, client/server architectures and various compatibility requirements.
  • Ability to map AV systems without system drawings.
  • Ability to become an active and functioning member of a team.
  • Ability to be innovative and be an agent for change.
  • Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism.
  • The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge.
  • Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation, and determination.

• Education: A high school diploma or GED. A vocational diploma in Communications, Electronics, Electrician, or Internet Technology or have completed a certified copier technical program.
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