Waiter

AccorHotel

Responsible for specific stations in the restaurants or bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.

• Assigned to work in the restaurant or bars.
• Prepare the restaurants and bars, taking into account the service flow in these areas.
• Take and serve orders from customers.
• Inform customers about order alternatives and encourage the sales of targeted services.
• Deliver maximum service in each unit, keeping in line with service rules.
• Prepare the service plates needed throughout service, collect the empty plates, and instruct the Bus Boys and interns.
• Maintain and any personal belongings of customers that have been left in the workstation and hand such belongings over to his/her supervisors.
• Comply with the departmental instructions and procedures published by the F&B Department.
• Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.
• Comply with operational rules.
• Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.
• Attend the orientation training.
• Undergo two performance assessments each year.
• Strive to achieve 100% customer satisfaction.
• Carry out all responsibilities related to the quality management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.