Waiter

ENNISMORE

Job Description

• Greet guests warmly and professionally, offering them a personalized dining experience based on the restaurant s specialty or theme (e.g., fine dining, molecular gastronomy, seafood, vegan cuisine, wine-focused menus, etc.).
• Engage with guests to understand their preferences and provide tailored menu recommendations, including specialty dishes, drinks, and wine or beverage pairings.
• Answer detailed questions about the menu, ingredients, preparation methods, dietary restrictions, and allergens with expertise.
• Provide a high level of service, ensuring guests feel valued and their dining experience is exceptional from start to finish.
• Ensure that guests are comfortable, checking on their satisfaction throughout their meal, and addressing any concerns promptly and professionally.
• Possess in-depth knowledge of the restaurant's specialized menu, including preparation methods, unique ingredients, and the story behind certain dishes or beverages.
• Be able to recommend wine, cocktail, or non-alcoholic drink pairings based on the menu items, or offer advice on specific dietary needs (e.g., gluten-free, vegan, low-sodium).
• Keep updated with any seasonal menu changes, new specialty dishes, or drinks, and communicate these to guests.
• Explain the preparation or presentation of unique dishes and beverages, sharing insights to enhance the dining experience.
• Take accurate orders from guests and enter them into the POS system with precision, ensuring the kitchen and bar are aware of any special requests or dietary restrictions.
• Serve food and beverages in a professional and efficient manner, maintaining attention to detail and ensuring the presentation aligns with the restaurant s standards.
• Coordinate with kitchen team to ensure that orders are prepared according to the guests' preferences and delivered in a timely manner.

Qualifications

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change

Experience/Certificates/Education

• Proven experience as a waiter/waitress, with prior experience in a specialty restaurant or similar environment.
• Deep knowledge of the restaurant s specialized menu, including a detailed understanding of ingredients, preparation methods, or drink pairings.
• Strong communication and interpersonal skills, with the ability to engage and assist guests with confidence and professionalism.
• Ability to memorize and explain menu items in detail, providing guests with an educational and enriching dining experience.

Additional Information