Waiter/Waitress Erth Abu Dhabi

JOB ROLE

To provide quality food and beverage service in restaurants, bars, lounges, beach & pool and room service.

JOB RESPONSIBILITIES

• Provides link between kitchen and service areas as well as rooms.
• Provides table, counter or room service of all menu items including beverages.
• Update food and beverage knowledge required to carry out duties.
• Provides advice and recommendations on food and beverage to guests and customers.
• Receive and store food and beverage items adhering to all food hygiene regulations and procedures.
• Take all reasonable measures not to handle food or food contact surfaces in any way that is likely to compromise the safety and suitability of the food.
• Consistently monitors quality of food and beverage being served and reports any irregularity to line manager.
• Performs all assigned duties efficiently, technically correct following SOP and company procedures.
• Be aware and follow HACCP procedures and fire safety procedures.
• Follows and performs assigned tasks on time.
• Be aware of the reservations in the assigned sections. Is aware of the VIP in house list and arrival/departure of in-house guests.
• Arrange necessary mise-en-place and side stations where applicable.
• Greets the guest and presents the menus, takes food and beverage order from the guest by using selling techniques according to SOP.
• Greets the guest at the door and serves the order according to SOP.
• Knows all the drinks prices, cocktails, shooters, wine and champagne lists while constantly updating him/herself on new trends in F&B.
• Posts all orders on the POS and ensures all orders are prepared properly in both kitchen and bar.
• Served drinks and food according to posted guest order.
• Verifies that customers are satisfied with the food and beverage served as well as service and if not able to do service recovery, escalates the problem to line manager.
• Refills customer’s drinks order throughout the meal, where applicable. Offers additional drinks.
• Performs clearance where and when applicable.
• Resets the table for the next customer where and when applicable.
• Ensures that all trolleys in room service are fully laid out and ready to service.
• Actively uses upselling techniques and aims to exceed guest expectations and increase revenues while contributing to the departmental goals and objectives.
• Ensures timely reporting of malfunctioning equipment and any maintenance to the line manager. Reduces waste and supplies while re-using and recycling.
• Complies with company grooming and hygiene standards, adheres to the provisions outlined in the company policies, rules and procedures handbook.
• Attends all scheduled trainings and complies with time and attendance policies.