Job Description

Roles & Responsibilities

D. Key Areas of Responsibility

1. Customer Service

Delivers The Chedi Katara brand promise by providing exceptional, graceful, and personalized service at all times.
Builds rapport with guests, ensuring a warm and welcoming atmosphere throughout their dining experience.
Handles guest feedback, and requests professionally and efficiently, ensuring full guest satisfaction.
Collaborates respectfully with colleagues and other departments to ensure seamless guest service.
Anticipates guest needs and provides thoughtful recommendations on food, beverages, and service options.

2. Operational

Ensures that all brand and service standards are consistently met.
Greets, seats, takes orders, and serves food and beverages in accordance with established standards and service sequences.
Demonstrates full knowledge of menu items and offers professional suggestions and upselling opportunities to enhance guest experience and revenue.
Maintains clean and well-organized service areas, ensuring tables are properly set and cleared promptly.
Accurately processes guest checks, handles payments, and adheres to hotel cash-handling policies.
Verifies all transactions, credit card payments, and bills in accordance with financial procedures.
Works closely with team members and other outlets in a supportive and flexible manner to achieve departmental goals.
Maintains par stock levels for all equipment and guest supplies.

3. Personnel

Embodies and reinforces GHM and The Chedi Katara Values through professionalism, teamwork, and integrity.
Participates actively in training sessions and development programs to continuously enhance skills and product knowledge.

4. Other Duties

Maintains high standards of personal presentation and hygiene in line with hotel policies.
Demonstrates responsible behavior and always represents the hotel positively.
Adheres to all health, safety, and hygiene regulations, and ensures compliance within the work area.
Remains adaptable to changes within the F&B function as required by the hotel or industry trends.
Carries out any other reasonable duties as assigned by management.

Desired Candidate Profile

Job Qualifications

Diploma or degree in Hospitality or Tourism Management is preferred.
Minimum 2 years of experience in Food & Beverage operations, preferably within a luxury hospitality environment.
Strong customer service, communication, and interpersonal skills.
Excellent personal grooming and presentation standards.
Familiarity with MICROS or similar POS systems.
Proficiency in English; additional languages are an advantage.
Positive, team-oriented attitude with a genuine passion for creating memorable guest experiences.

Waiter/ Waitress
Chedi Hospitality

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