Waitress

Radisson Hotel Group

To actively promote the services and facilities of Hotel to guests and visitors

• Assists kitchen staff in replenishing buffet items.
• Record order of guests following departmental policies and sequence of service.
• Greet guests upon arrival at the outlet and assist in seating in accordance with departmental standards and sequence of service.
• Takes guest beverage order, utilizing suggestive selling techniques, when specified on function requirements.
• Retrieve alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
• Open and serve wine /champagne bottles in front of the guest in accordance to the standard.
• Make all varieties of coffee in accordance to the hotel standards.
• Serve all food courses and non-alcoholic beverage items to guest in accordance with departmental standards and functions requirement.
• Anticipate guest s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Promote positive guest relations at all time.

• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Clear each course following procedures laid down in departmental procedures.
• Answer outlet s phone within 3 rings, using correct salutations and telephone etiquette.