Wallet Product and Operations Manager

Binance

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Wallet Management: Oversee daily operations of exchange wallets, including deposits, withdrawals.
• Monitor blockchain transactions to ensure timely processing and resolve delays or failures.
• Maintain operational uptime of exchange wallets.
• Coordinate and complete network upgrades, token events and testing with no issues.

Risk Mitigation & Compliance

• Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.
• Continuously review existing risk and controls to prevent potential future impact to the firm or users.

Process Optimization

• Review internal processes and simplify or automate processes to enhance efficiency and users experience.
• Analyze competitor product and industry trends to identify potential product/process enhancements.

Cross-Functional & External Collaboration

• Work with Customer Support to resolve wallet-related user inquiries.
• Partner with Stakeholders across various departments to solve customer pain-points and enhance our product Communicate and collaborate with regulators, auditors and external parties for licensing and other certifications as required.