Warehouse Operations Manager - 3PL Agility Logistics

Oversee all daily warehouse activities, including inbound, outbound, inventory control, and returns management

• Ensure operations meet client SLAs and performance KPIs (accuracy, on-time delivery, fill rate, etc.)
• Plan and allocate resources effectively based on workload forecasts and client priorities
• Coordinate closely with the transportation and customer service teams for seamless end-to-end logistics
• Develop and enforce operational procedures and standard work instructions to maintain consistency and quality

Act as the primary operational contact for assigned clients, ensuring clear communication and strong business relationships

• Participate in client reviews, audits, and performance meetings
• Respond to client inquiries and resolve operational issues promptly and professionally
• Identify opportunities for service improvements and cost optimization within the client account

Lead, train, and motivate warehouse supervisors, team leaders, and staff to achieve operational goals

• Set clear performance objectives and ensure accountability across all shifts
• Foster a positive, safe, and performance-driven culture within the warehouse team

Maintain inventory accuracy through cycle counting, reconciliation, and proper WMS usage

• Ensure all inbound/outbound transactions are processed accurately in the system
• Support system implementation and upgrades to improve operational control and reporting

Ensure compliance with HSE standards, warehouse safety protocols, and client-specific requirements.

• Conduct regular audits, safety drills, and inspections
• Maintain proper documentation and reporting for internal and external audits

Monitor daily performance and prepare weekly/monthly operational reports and KPI dashboards

• Analyze trends to identify inefficiencies and implement corrective or preventive measures
• Drive continuous improvement projects focused on cost reduction, efficiency, and service enhancement