Website Operation Manager

Client of Kaffah

Ensure safe and efficient operations.
Serve as a company representative on regulatory issues. Enhance the operational
procedure, systems and principles in the areas of information flow and
management, business processes, enhanced management reporting and looks for
opportunities to expand systems. Carry out supervisory responsibilities in
accordance with company's policies and applicable laws.

Responsibilities may include interviewing,
selection and hiring; training new and existing employees; planning, assigning
and directing work; authoring and discussing with employees performance
appraisals; addressing employee performance and corrective action plans;
employee motivation and rewards. Organizing the budget of the company in
collaboration with the director.

Requires a bachelor's degree in area of
specialty and 8-10 years of experience in the field or in a related area.
Familiar with a variety of the field's concepts, practices and procedures. Rely
on extensive experience and judgment to plan and accomplish goals. Perform a
variety of tasks. Lead and direct the work of others. A wide degree of
creativity and latitude is expected. Typically reports to top management.
Directly manages and directs Operational staff.

Responsibilities:

Recruit, select, train, assign, schedule,
coach, counsel and discipline employees

Communicate job expectations; planning,
monitoring, appraising and reviewing job contributions

Plan and review compensation actions;
enforcing policies and procedures

Contribute operations information and
recommendations to strategic plans and reviews; prepare and complete action
plans; implement production, productivity, quality and customer-service
standards; resolve problems; complete audits; identify trends

Forecast requirements; prepare an annual
budget; schedule expenditures; analyze variances; initiating corrective actions

Develop operations systems by determining
product handling and storage requirements; develop, implement, enforce and
evaluate policies and procedures; develop processes for receiving product, equipment
utilization, inventory management and shipping

Analyze process workflow, employee and
space requirements and equipment layout; implement changes

Maintain safe and healthy work environment
by establishing, following and enforcing standards and procedures; complying
with legal regulations

Update job knowledge by participating in
educational opportunities; reading professional publications; maintaining
personal networks; participating in professional organizations

Accomplish operations and organization mission
by completing related results as needed

Manage staff levels, wages, hours,
contract labor to revenues

Responsible for all department managers
and supervisors, with review/approval responsibility for all operations
employees

Run a safe, injury/accident free workplace

Responsible for all aspects of vehicle and
heavy equipment rentals

Establish contracts and pricing and
ensuring proper maintenance and serving as primary liaison with utilities and
local government agencies, such as fire, police, health and safety agencies

Manage relationships with key operations
vendors

Track vendor pricing, rebates and service
levels

Review and approve all operational
invoices and ensure they are submitted for payment

Serve as primary point of contact when
there are customer issues related to equipment quality, customer service, or
accidents and mishaps on-site. In particular, this includes any issues on-site
at client facilities, such as breaking a fence or tape residue on flooring

Communicate customer issues with
operations team and devise ways of improving the customer experience, including
resolving problems and complaints

Work closely with GM and management team
to set and/or implement policies, procedures and systems and to follow through
with implementation.

Communicate all operating policies and/or
issues at department meetings

Work closely with the inventory manager
and team to perform analysis of our inventory and ensure we are utilizing our
inventory effectively, purchasing the right equipment, maintaining solid
inventory data and reduce sub-rental expenses

Communicate with legal counsel and safety
department to ensure all processes remain compliant with OSHA and other
governmental regulations