WF Planner

Foundever

Employer Active

Posted 8 hrs ago

Experience

3 - 8 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Analyze staffing patterns and workforce data to forecast current and future staffing needs.
  • Develop and implement workforce planning strategies to optimize employee utilization and improve service delivery.
  • Collaborate with department heads to understand resource needs and project upcoming demands.
  • Monitor and analyze key performance indicators (KPIs) related to workforce effectiveness and efficiency.
  • Create and maintain workforce models to simulate different scenarios and assess potential outcomes.
  • Ensure compliance with labor laws, company policies, and industry regulations in workforce planning activities.
  • Prepare reports and presentations on workforce analysis, trends, and recommendations for management.
  • Utilize workforce management software and tools to track and report on staffing levels and performance metrics.
  • Conduct regular reviews and updates of workforce plans based on changing business needs and environmental factors.
  • Assist in the development and implementation of training and development programs to ensure a skilled workforce.

Desired Candidate Profile

Qualifications:

  • Bachelor s degree in Human Resources, Business Administration, or a related field. A Master s degree or relevant certifications (e.g., SHRM, HRCI) is a plus.
  • A minimum of 3 years of experience in workforce planning, human resources, or a related field.
  • Strong analytical skills with proficiency in data analysis and workforce management tools.
  • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
  • Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
  • Proficiency in Microsoft Office Suite and workforce management software (e.g., Kronos, SAP, etc.).
  • Strong attention to detail and problem-solving abilities.

Company Industry

  • IT - Software Services

Department / Functional Area

  • HR
  • Human Relations
  • Industrial Relations

Keywords

  • WF Planner

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Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we re the team behind the best experiences for +800 of the world s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Read More

https://jobs.foundever.com/job/Cairo-WF-Planner-Cair/1355185700/