Job Description

Roles & Responsibilities

Key Responsibilities

Design and lead a modern workplace experience aligned with Mirai and Scopely standards.
Develop hospitality and soft services that are scalable, efficient, and experience-driven (not traditional service models).
Translate workplace culture into concrete services and daily practices (pantry, collaboration spaces, shared areas).
Challenge outdated habits and introduce self-service, efficient, and sustainable solutions.
Partner with HR and leadership to support employee experience, onboarding, and internal events.
Ensure the workplace reflects a collaborative, inclusive, and high-performing environment.

Ensure smooth day-to-day operations of all office spaces (24F, 26F and future expansions).
Oversee both Hard FM (HVAC, electrical, plumbing, life safety systems) and Soft FM services.
Lead snagging follow-up, post-handover corrections, and continuous workplace improvements.
Identify and implement enhancements to optimize space, usability, and employee experience.
Manage minor upgrades, reconfigurations, and future workplace projects.
Ensure all spaces remain fully operational, safe, and aligned with company standards.

Lead all aspects of physical security and workplace safety.
Oversee access control, CCTV systems, visitor management, and incident response.
Ensure full compliance with Civil Defense, municipality, and safety regulations.
Organize and monitor fire drills, evacuation procedures, and emergency readiness.
Coordinate inspections, audits, and certifications with relevant authorities.
Act as the main point of contact for landlord and authorities on safety and compliance tpics.

Own all workplace-related vendors and contracts (SLAs, KPIs, performance tracking).
Negotiate and manage service agreements to ensure quality and cost efficiency.
Conduct regular performance reviews and drive continuous improvement.

Oversee flight and accommodation arrangements for employees, visitors, and new joiners.
Coordinate with travel agencies and internal stakeholders to ensure smooth execution.
Monitor cost, quality, and employee experience.
Define and maintain clear processes and guidelines.

Lead workplace sustainability initiatives aligned with Mirai s long-term vision.
Implement actions to reduce environmental impact (e.g., reducing bottled water usage, improving waste management, energy efficiency).
Promote sustainable workplace habits across employees.
Work with vendors to introduce more eco-friendly solutions and services.
Track and report on sustainability initiatives and progress.

Build and structure the Workplace function for scalability.
Implement tools, trackers, and reporting systems for better visibility.
Drive initiatives related to sustainability, efficiency, and workplace innovation.
Prepare for future integration with ERP and digital tools.

Act as the owner of all workplace-related topics, ensuring full visibility and end-to-end resolution.
Facilitate solutions across departments (HR, IT, Procurement, Finance), ensuring alignment and smooth execution.
Take ownership of workplace engagement activities and services (e.g., catering, internal events, employee moments), ensuring they are delivered in line with company standards and expectations.
Coordinate closely with the Communications team to align on engagement initiatives, messaging, and calendar, while owning execution, logistics, and delivery.
Support HR and teams in the organization of training and workshops, ensuring proper planning, room setup, materials, and overall experience.
Ensure all workplace-related activities are well-structured, anticipated, and not managed reactively.
Provide clear communication and direction, avoiding unnecessary escalation or transfer of responsibility.

Desired Candidate Profile

Bachelor s degree in Facilities Management, Engineering, Business Administration, or related field.
6-8 years of experience in facilities, workplace, or operations management.
Experience in project and vendor management is required.
Experience in fast-paced or international environments is a plus.

Workplace Manager Mirai Arabian International Company Limited