Workshop Supervisor Al Futtaim Private Company (LLC)

• The Workshop Supervisor plays a crucial role in leading a team of productive associates within the workshop to achieve business targets. The primary focus is to control and guide repair and maintenance activities, ensuring maximum productivity and technical efficiency. The role requires balancing the achievement of service revenue targets and maintaining high customer satisfaction through quality workmanship delivered on time. The supervisor will utilize strong people management and technical skills to handle both customer interactions and internal team dynamics, while ensuring compliance with dealership standards. A key element is ensuring the safety and effective utilization of equipment, alongside continuous development and motivation of technicians.

What You Will Do:

Work Bays Utilisation

• Workshop capacity planning and loading
• Optimising productivity, efficiency and workshop output
• Reviewing for continuous improvement
• Controlling productive time and allocation
• Administering technicians' time booking and updating in the incentive system
• Controlling and planning carry-over jobs and work in progress
• Ensuring safety and security of associates on the floor

Dealership Standards

• Implementing dealer standards on the workshop floor
• Ensuring 'Fix it Right First Time' and conducting quality inspection
• Effective utilization and maintenance of tools and equipment in the workshop

Customer Satisfaction

• Ensuring a quality job at a competitive price and timely delivery of vehicles
• Informing service advisors of additional repair jobs to ensure necessary repairs

Training & Development

• Motivating associates by providing encouragement and guidance
• Nominating associates for required training courses
• Conducting quality performance development reviews with technicians
• Effective daily and weekly meetings with the technicians team
• Inducting new technicians with standard service and repair processes

Field Technical Reports

• Assisting technical support manager with quality inspection check sheets
• Managing product concerns and following the escalation process
• Maintaining service bulletins and workshop manuals

Employee Engagement

• Continuously improving the work environment to motivate technicians