Account Control Consultant

Tap Payments  

strong>As a Tapster you will:/strong>

• Coordinate with the Sales team to capture required pre-application data

• Collect required application documentation from merchants

• Perform initial underwriting checks in accordance with processor/vendor KYC guidelines

• Accurately board new merchant accounts to ensure first entry approval

• Liaise between the merchant and processors to secure application approval

• Review merchant accounts, investigate and diagnose merchant account configuration issues

• De-escalate situations involving dissatisfied merchants and offer patient assistance and support

• Build strong relationships with internal teams to meet launch expectations

• Maintain a thorough understanding of processor/vendor products, platforms, and systems Serve as a Tap Payments related products and services expert

• Carry out other duties, as assigned based on the demands of the business and growth of the role br>

strong>What you will bring to the party:/strong>

1. 1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startups

2. Preferred degree, but real-world experience is also accepted. Ability to establish credibility and internal relationships

3. Understanding of client/merchant/stakeholder care Awareness of how your role supports the business

4. Enthusiasm for working in a growing fintech Ability to work in a team and follow daily tasks

5. Skills and knowledge to actively participate in meetings

6. Ability to deliver work on time Problem-solving and quick-thinking skills

7. Ability to organize information and ask relevant questions

8. Strong communication skills in English & Arabic native speakerbr>

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