Account Director - KSA
Exotel
Posted on 12 Mar
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Experience
5 - 7 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead enterprise discovery and problem diagnosis for large BFSI accounts Translate business challenges into AI-powered communication and CX solutions
Demonstrate strong understanding of SaaS platforms, customer technology stacks, integrations, and managed services
Clearly articulate Exotel s value proposition to both business and technology stakeholders
Own and grow strategic BFSI accounts, from opportunity identification to closure and expansion
Map customer organizations across CXOs, business leaders, IT, operations, and compliance teams
Partner closely with Customer Success teams to drive adoption, value realization, renewals, and upsell
Navigate enterprise decision-making, procurement cycles, and evaluation frameworks
Manage revenue, pipeline, and bookings in line with defined annual targets
Structure complex, high-value enterprise deals, including commercials, contracts, and negotiations
Apply value-based selling approaches, balancing short-term revenue with long-term account potential
Use data-driven insights alongside judgment to manage ambiguity and complexity
Build strong relationships with CXOs and senior leaders across BFSI enterprises Represent Exotel as a trusted, long-term technology partner
Collaborate effectively with internal teams across Sales Engineering, Product, Legal, Finance, and Customer Success
Key Performance Indicators (KPIs)
Industry Engagement
Depth and quality of BFSI industry insights demonstrated
Successful CXO and senior stakeholder engagements
Solution Effectiveness
Alignment of Exotel solutions with customer business and technology needs Successful solution deployments and expansions within BFSI accounts
Account & Revenue Growth
Number and value of qualified opportunities
Revenue growth from new and existing accounts
Stakeholder Satisfaction
Customer satisfaction and relationship strength
Internal stakeholder feedback on collaboration and execution
Business Outcomes
Achievement of annual revenue and gross margin targets
Progress on leading indicators and cross-functional KPIs
Qualifications & Skills
Bachelor s degree in Engineering; MBA or Master s degree preferred
Proven experience in enterprise account management or business development within SaaS / technology
Strong analytical, problem-solving, and strategic thinking skills
Excellent communication, presentation, and negotiation abilities
Comfortable operating in high-stakes, CXO-led environments
Experience working with CRM tools and data-driven sales processes High resilience, ownership mindset, and execution focus.
Desired Candidate Profile
Develop a strong understanding of the Saudi BFSI ecosystem, including banks, fintechs, insurers, and regulated financial institutions
Stay current on market trends, regulatory considerations, digital CX initiatives, and technology adoption in the region
Understand customer-facing business functions across the lifecycle (acquisition, servicing, collections, retention)
What We Are Looking For
Large Account Expertise: Proven ability to navigate complex enterprise organizations and decision-making structures
Domain Depth: Strong BFSI understanding business KPIs, CX priorities, regulatory environment, and tech ecosystem
Background: Experience with large enterprises or MNCs; comfortable operating in fast-growing, agile environments
Technology Acumen:
Ability to link technology to business outcomes
Understand customer deployments and integrations
Confidently articulate Exotel s value to technical stakeholders
Lead or support product demos when required
Commercial Strength: Experience structuring large, complex enterprise deals
Executive Presence: Gravitas, maturity, and adaptability to different senior stakeholder personas
Company Industry
- Telecom
- ISP
Department / Functional Area
- Sales
- Business Development
Keywords
- Account Director - KSA
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Exotel
Exotel is a leading provider of AI-powered customer engagement and communication solutions for enterprises. We enable businesses to transform how they connect with customers across omnichannel experiences voice, messaging, agents, and AI-driven bots. With over 20 billion conversations annually and the trust of 7,000+ customers globally, Exotel serves enterprises across BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education. As customer expectations rise across the Middle East, enterprises face increasing pressure to drive revenue growth, optimize operational costs, and deliver superior customer experience (CX) all while navigating regulatory and scale challenges. Exotel partners with organizations as a strategic AI transformation enabler, helping them achieve all three outcomes through secure, scalable, and enterprise-grade communication platforms.