Account Management Manager

Idemia

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Key Missions

• Delivers the contract or business as usual including revenue, Average Selling Price (ASP), cash collection and add-on s
• Ensures contract renewals by being accountable for the renewal win strategy and preparing and owning customer offers, which includes driving and being accountable for the formulation, coherency and content of all offer reviews
• Conducts the negotiation and ensures the signature of resulting contracts (including ensuring adherence of contracts with the company policy and legal matrix)
• Protects acquired customer base by securing customer loyalty
• Owns and prepares the budget and revenue forecast (ensuring forecast accuracy)
• Develops intimate knowledge of customer s operational environment and build strong relationships, including opening doors for new business opportunities
• Contributes to the account service management plan as required
• Negotiates contract change requests within or outside of the contract
• Aligns customer to product roadmap including driving product migrations
• Sells advanced products and services to contribute to new revenue streams
• Manages Account information within the Customer Relationship Management System
• Manages account management team
• Defines or owns Account Plan and Service Management Plan
• Deals with strategic accounts
• Manages strategic customer portfolio
• Participates actively in the definition and follows up on the business in all key milestones (VCP, Budget)
• Grows company visibility across covered scope