Account Manager

Wiley

6 10 Month Fixed Term Contract

The Account Manager is responsible for managing and retaining a portfolio of institutional accounts, driving revenue growth through strong relationship management, strategic account planning, and a consultative sales approach.

This role requires a deep understanding of customer needs, the ability to use data to inform decisions, and a proactive approach to identifying cross-selling opportunities across journal and non-journal products.

How Will You Make an Impact?

• Manage a portfolio of ~100 200 accounts, owning revenue targets and renewal performance
• Develop and execute strategic account plans, setting clear objectives and evolving strategies throughout the year
• Analyse customer usage data and performance trends to monitor account health and address risks proactively
• Lead renewals and renegotiations, ensuring compliance and managing associated documentation
• Identify and drive cross-selling opportunities aligned to institutional research needs
• Research customer organisations to understand priorities and tailor solutions accordingly
• Build and maintain strong relationships with key stakeholders across client organisations
• Deliver data-driven negotiations to achieve successful commercial outcomes
• Maintain accurate CRM records and provide regular forecasting updates
• Collaborate with cross-functional teams including Customer Success, Sales Operations, and Editorial
• Represent the business at relevant industry conferences and events
• Act as a key point of contact for agency partners, maintaining regular communication.
  

What We Are Looking For

• Proven experience managing strategic accounts and consistently hitting sales targets
• Experience in complex, consultative sales environments
• Strong ability to understand institutional research and teaching needs
• Demonstrated success in identifying and converting cross-selling opportunities
• Excellent written communication skills, particularly via email
• Ability to manage your own book of business independently
• Track record of exceeding revenue targets using a consultative sales approach
• Growth mindset with a strong focus on revenue generation
  

Required Qualifications

• Bachelor s degree (or equivalent experience)
• Relevant experience in account management or sales
  

Nice to Have

• Experience using Salesforce or similar CRM systems
• Familiarity with sales methodologies
• Strong and professional LinkedIn presence