Account Manager

Emperor

Reporting to a Senior Account Manager, this role is focused on: Supporting day-to-day client communication, ensuring clear, proactive updates and maintaining strong relationships with clients. Assisting in the delivery of projects across multiple communication disciplines, ensuring that client needs and expectations are met effectively. Building trust with clients by being reliable, responsive, and detail-oriented, contributing to a positive client experience. Collaborating with more senior team members to develop and manage timelines, budgets, and project plans to ensure efficient project execution. You ll be responsible for assisting in the management of accounts, ensuring that client communications and projects are handled efficiently, and supporting account growth by identifying opportunities for enhancing client satisfaction. Success is measured by your ability to provide excellent client service, contribute to the smooth delivery of projects, and actively support the growth of client relationships. Your role is pivotal in ensuring clients feel valued and their needs are met, while also contributing to the overall success of the accounts you manage.

Responsibilities

• Act as a point of contact for clients, ensuring consistent communication and a high-quality client experience.
• Support senior team members in managing day-to-day client requests, escalating when necessary to ensure client needs are met on time.
• Assist with developing and maintaining client project documentation, including agendas, contact reports, and timelines.
• Work closely with internal teams to ensure smooth project execution, helping to coordinate resources and resolve any issues that arise during the delivery process.
• Assist in preparing client proposals, cost estimates, and project plans under the guidance of senior team members.
• Help track and report on the performance of client campaigns, ensuring key deliverables are met and performance is documented accurately.
• Support the identification of new opportunities within existing client accounts, providing assistance in developing strategies for account growth.
• Collaborate with colleagues to ensure knowledge sharing and best practice across the agency.

It s a bonus if you have Worked in agency where you have worked on client projects inc digital, as well as had involvement in business development.

Next Steps

If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive. Good Luck!