Account Manager

Dsquares

As an Account Manager, you will be essential in developing and nurturing client relationships across different sectors. Your role will involve increasing our revenue through upselling and cross-selling Dsquares solutions, collaborating with internal teams to meet client objectives, and fulfilling project KPIs.

In your role, you will serve as the primary contact for our clients, monitoring and analyzing program KPIs and advising on best practices to enhance program performance.

Key Duties & Responsibilities:

• Maintain and manage client relationships to ensure satisfaction.
• Develop relationships across various functional areas, including Partnerships, Operations, Legal, Finance, and Project Management.
• Measure and analyze program performance.
• Identify opportunities to automate and scale processes within account management.
• Create program goals and applicable metrics.
• Drive best practices for product utilization.
• Evaluate program risks.
• Regularly communicate with clients regarding the status of ongoing programs.
• Coordinate with cross-functional teams to gather updates on task progress.
• Analyze data trends for each program to extract meaningful insights.
• Prepare for the onboarding of new clients.
• Stay informed about competitors and new market trends.
• Identify growth opportunities and revenue-generating strategies through cross-selling existing programs.
• Assess client needs and propose relevant campaigns to maximize commissions.
• Recommend suitable merchants for each customer segment.
• Develop approaches to maximize revenue for each project.

Required Skills & Abilities:

• Exceptional communication and presentation skills.
• Flexibility and adaptability.
• Strong time management capabilities.
• Ability to multitask effectively.
• Proficient in problem-solving, analytical and critical thinking skills.
• Demonstrated leadership and sense of ownership.
• Customer-centric mindset.
• Excellent data literacy skills.
• Proactive, detail-oriented and results-driven.
• Comfortable in a fast-paced, high-energy environment.