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Experience
2 Years
Monthly Salary
AED 2,500 - 3,000 ($676 - $811)
Job Location
Education
Bachelor of Business Administration
Nationality
Filipino, Indian, South African, Nepali
Gender
Female
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Manage and resolve client inquiries via phone, email, and chat, ensuring prompt and accurate responses to maintain client satisfaction and loyalty.
- Proactively identify and address client issues, escalating complex problems to the appropriate teams while keeping clients informed of progress.
- Maintain detailed records of client interactions, service requests, and resolutions within the CRM system, ensuring data accuracy and completeness.
- Conduct initial troubleshooting and provide technical support for software and hardware issues, guiding clients through problem-solving steps.
Desired Candidate Profile
Possesses a Bachelor's degree in a related field or equivalent work experience, demonstrating a foundation of knowledge and skills.
Has a minimum of 2-3 years of experience in client support or a related role, with a proven track record of handling client interactions effectively.
Experience in the SaaS industry is highly preferred, demonstrating an understanding of the unique challenges and opportunities in this sector.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Service Representative
- Customer Service
- Customer Support Specialist
- Client Relationship Management
- Problem Solving
- Microsoft Office
- Client Relations Officer
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