Administrative Associate II

FHI 360

Provides intermediate-level administrative and operational support across country operations, including procurement coordination, logistics, asset management, facilities oversight, travel, and office systems, ensuring timely and compliant implementation.

Coordinates scheduling and execution of meetings, events, conferences, and offsites; manages calendars, prepares background materials and briefing documents, and ensures smooth logistical support.

Prepares routine status reports, tracks office-related metrics, and reviews data and information for completeness and accuracy in accordance with standard guidelines.

Maintains office inventories, asset records, receipts, and documentation systems; manages incoming and outgoing correspondence, courier services, and general office administration.

Supports office setup, renovations, and relocation activities, and assists with document preparation, presentations, data entry, proofreading, and report compilation.

Arranges complex travel plans and itineraries for staff and visitors.

Supports special projects, research, and basic data analysis as assigned.

Performs other administrative duties as assigned.

Applied Knowledge & Skills:

• Ability to gather, recommend and summarize data for reports, finds solutions to various administrative problems, and prioritizes work.
• Work requires attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.
• Demonstrates understanding of the area of specialization, of program procedures, methods, and practices to include knowledge of program and staff responsibilities.
• Uses established filing and data systems, functions, and/or procedures that require knowledge of the program.
• Understands software used to perform day-to-day functions.
• Uses office software programs, information systems, and office equipment to access, input, and verify standard information.
• Communicates information clearly to staff, clients, and/or public about services, processes, and procedures using prescribed or established guidelines.
• Utilizes program specific terminology.
• Gathers readily available information from office records to drafts e-mails, memos and other documents.
• Proofreads documents for grammar, spelling, punctuation, and basic formatting.
• Provides answers to requests for general information.
• Records and documents information accurately.
• Must be able to read, write and speak fluent English and Arabic.

Problem Solving & Impact:

• Recognizes, defines, and resolves non-standard problems using operating procedures, practices and established precedents.
• Resolves recurring issues and problems as well as some unique situations.
• Anticipates problems and develops recommendations for management resolution.
• Detects and corrects errors resulting in a reduction in moss time and customer/user dissatisfaction.

Supervision Given/Received:

• General supervision and instructions given for routine work and detailed instructions with periodic work review given for new activities or special assignments.
• Contacts are typically with individuals within own department and with contacts outside own organization.
• Contacts involve obtaining or providing information or data requiring some explanation or interpretation.