Administrative Coordinator SARA Group

Reception & Office Management

• Welcome and direct visitors in a professional and friendly manner
• Manage incoming calls, correspondence, and front-desk activities
• Receive, record, and distribute courier shipments, mail, and invoices
• Maintain reception and office areas in a clean, organized, and professional condition
• Manage procurement, inventory, and distribution of office supplies across offices and showrooms
• Organize meetings, appointments, and internal schedules
• Maintain calendars, meeting logistics, and travel arrangements
• Provide administrative support to management and departments when required
• Coordinate internal communications and support corporate initiatives

Customer Experience & Relationship Support

Support consistent and professional customer engagement across communication channels.

• Support the Regional Customer Experience team in managing customer inquiries and complaints received through social media and other platforms
• Coordinate internally with relevant departments to ensure timely follow-up and resolution of customer requests and concerns
• Maintain accurate tracking and documentation of customer communications and actions taken
• Assist in monitoring response timelines to ensure adherence to service standards
• Contribute to maintaining a consistent, professional customer communication approach aligned with brand guidelines