Admissions and Parent Experience Executive
Repton School - Dubai
Employer Active
Posted on 29 Sep
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Experience
1 - 4 Years
Job Location
Education
Any Graduation()
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
Customer Experience Champion:
•Serve as the first point of contact for new and existing parents, providing exemplary customer service, and ensuring that all feedback is managed with care and professionalism.
•Manage and qualify leads, and handle phone enquiries with attentiveness and detail.
•Manage the logistics of school tours, open days and assessments, ensuring confirmations are sent, and followed up, and all participants have a memorable experience that showcases the school’s ethos.
Admissions Process Management:
•Effectively present school enrolment reports in all key areas of Admissions: Enrolments, Leavers, Assessments, and Tours; weekly to the School Leadership Team and Head Office.
•Ensure accurate tracking and management of prospective and current student data in CRM and school management systems.
•Facilitate the collection of necessary documentation from parents, ensuring accuracy and timeliness in our systems. Maintain CRM data integrity and sanity to support informed decision-making.
Enrolment and Onboarding:
•Facilitate the enrolment process, from accepting offers to collecting documentation and ensuring compliance, making every family's transition into our community as smooth as possible.
•Coordinate onboarding for new students, ensuring all introductory communication is timely, informative, and up to date. Action emails for future enrolled families, keeping them informed and excited about joining the school community.
•Uphold the highest standards of communication and operational efficiency in all interactions with families, from initial inquiry to ongoing engagement.
General Responsibilities:
•Embody and model the school's values in all communications and interactions, fostering an environment of kindness, fairness, and ethical conduct.
•Adhere to and actively support safeguarding policies and practices, demonstrating a steadfast commitment to the safety and well-being of our students.
•Respectfully maintain professional confidentiality and follow all school policies and guidelines.
•Pursue professional development opportunities and contribute to the overall positive atmosphere of the school community.
Qualifications and Experience:
Experience in customer service, preferably in an educational setting, with a track record of excellence in parent relations and community engagement
Excellent communication skills, both verbal and written, with the ability to engage with a diverse parent population
Strong organisational skills, with an aptitude for managing multiple projects and priorities effectively
A proactive approach to problem-solving and a commitment to personal and professional growth.
Qualifications:
• Bachelor’s Degree in Business or a related field.
• Minimum 3 years of experience in admissions, customer service, or a related field, with a track record of success in a target-driven environment.
Successful candidates will have:
• Strong leadership, communication, and interpersonal skills.
• Proficiency in data management, analysis, and Microsoft Office.
• Knowledge of marketing principles and experience working cross-functionally.
• Ability to work in a fast-paced environment and meet demanding activity targets.
• Excellent customer service skills and attention to detail.
• Proficiency in English is essential.
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