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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at One & Only One Za'abeel.
As an Agent, Restaurant Reservations you will be responsible for taking Restaurant Reservations for all Restaurants in One & Only One Za'abeel in a proper manner as per the hotel s policies and procedures. You should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding One & Only One Za'abeel products or services.
Desired Candidate Profile
It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.
Company Industry
Department / Functional Area
Keywords
- Agent
- Restaurant Reservations
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KERZNER INTERNATIONAL LIMITED
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere that s chic but wonderfully unstuffy , and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn. Behold the dawn of a new, all-encompassing resort experience in Dubai One&Only One Za abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it s our passion.