Airport Customer Service Agent

Client of Talentmate

As an Airport Customer Service Agent, you will be the first point of contact for travelers at the airport, providing exceptional customer service and ensuring a smooth journey from check-in to boarding. You will handle a variety of passenger needs, including ticketing, reservations, and luggage inquiries, while maintaining professionalism and a positive attitude. Excellent communication and problem-solving skills are essential in addressing any issues or concerns passengers may face. Working in a dynamic airport environment, you will collaborate with team members and other airport personnel to deliver seamless services to both domestic and international travelers.

• Greet passengers warmly and assist them with check-in procedures efficiently.
• Manage ticketing and reservation inquiries promptly both in person and over the phone.
• Coordinate with baggage handling teams to resolve luggage-related issues swiftly.
• Ensure compliance with airport and airline security protocols at all times.
• Provide clear and accurate flight and travel information to passengers routinely.
• Address passenger complaints and queries with patience and professionalism.
• Assist passengers with special needs, ensuring comfortable and safe travel experiences.
• Coordinate with gate agents to facilitate smooth boarding processes for flights.
• Update passenger information systems accurately to reflect current travel statuses.
• Monitor airport facility conditions and report any discrepancies to maintenance teams.
• Maintain a clean and organized check-in area to enhance passenger experiences.
• Collaborate with security staff to uphold strict safety and security standards.

• High school diploma or equivalent education is required for this position.
• Prior experience in customer service roles is preferred but not mandatory.
• Excellent verbal and written communication skills are crucial for effective service.
• Ability to work flexible hours, including nights, weekends, and holidays, is necessary.
• Proficiency in using computer systems and relevant software for ticketing tasks.
• Strong problem-solving skills to handle high-pressure situations smoothly.
• Ability to stand and walk for extended periods in a busy airport environment.